Ordering is easy the basic steps are outlined below:
Browse the site for the product you require
Add the product to the cart
Proceed to the checkout
Follow the directions on payment
Await conformation once payment has been done.
Please do not hesitate to contact our Customer Service Hotline @ Toll Free No.
800 24627538 or WhatsApp Chat
+971508767046 or by email
customercare@ansargallery.ae
In the interests of all our customers, we may place restrictions on bulk buying of some products. ansargallery.ae reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. ansargallery.ae will provide notification to the customer should such limits be applied.
Once your order has been accepted you will receive a notification in the notifications panel.
You can cancel the order at any stage of the process without incurring any additional fees or charges. For assistance in this matter you can always contact the customer service team who will be happy to assist in this matter.
If you have ordered multiple products in one order, we will try to ensure they are all delivered together however this also depends on the type of products ordered, some products are large and delivered directly from the supplier or warehouse, in these cases we will not be able to have them delivered together.
To proceed with confirming and dispatching the order it should retain a minimum value of 20 AED
SECURITY
When ordering from the ansargallery.ae site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.
ansargallery.ae operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.
Payments
Payments options are through credit and debits cards, we also offer you the convenience of paying cash & card on delivery.
Yes, ansargallery.ae supports Tabby, which allows you buy now and pay later with flexible payment options.
Yes, Once the order has been accepted you can view or print your receipt from the orders section in your account.
No, Credit and Debit card details are not stored by ansargallery.ae
If you encounter any problems at the payment page, we suggest that you contact customer services for assistance.
Delivery
ansargallery.ae delivers to Dubai, Sharjah & Ajman.
Delivery costs AED 7 for orders below 99QR. ansargallery.ae offers its customers free delivery for all orders above AED 99
ansargallery.ae delivers all supermarket items and small electronics within one of three time slots, which you can choose during checkout. For express orders placed between 10:00 AM and 10:00 PM, delivery is completed within 2 hours. If you place an order after 10:00 PM, you can select your preferred delivery time for the following day during checkout.
Yes, orders can be collected from any of our stores. Our customer service will assist you on the favourable location and pickup schedule.
Returns / cancellations warranty
Customer service is available 7 days a week from 8am to 11pm.
To assist in any query, you may have please contact us @ Toll Free No. 80024627538 or WhatsApp Chat +97150876 7046 or by email customercare@ansargallery.ae
In these cases please refer to the returns policy section for further information, you can also contact customer services for further assistance.
ansargallery.ae has a 7 day returns policy (Terms & Conditions apply) please refer to the returns policy section for further details or contact customer services for assistance.
All products from ansargallery.ae carry warranty, this is visible on the physical invoice delivered with the product, please make sure you keep the invoice as it will be required for proof of purchase in cases of service etc.
